Overview

This Shipping Policy applies only to orders sold by VoYaMart and shipped within the United States. VoYaMart helps you deliver products to customers in the United States. You may select an available shipping method when placing an order, and the system will provide estimated delivery information for reference. Shipping may be delayed due to U.S. customs inspections, carrier operations, weather, holidays, or other special circumstances.

Processing Time

When processing your order, we will select a suitable factory and inspect product quality before shipment. If you require customized packaging, please inform your sales manager. Order processing time depends on the factory's production schedule, product availability, and order details. Customized products generally require additional processing time. Please refer to the order page or notifications from your sales manager for the latest processing status.

Delivery Time

Delivery times within the United States vary depending on the shipping method, delivery address, U.S. customs clearance, and last-mile carrier. Any delivery time displayed on the checkout or order page is an estimate only and does not constitute a guaranteed delivery date.

Shipping Methods

VoYaMart offers YunExpress, Yanwen, DHL, ePacket, and other available shipping methods for orders shipped to the United States. After a package enters the United States, final delivery may be completed by USPS or another last-mile carrier. Available shipping methods are those displayed on the checkout page. If your preferred logistics provider has not yet been integrated with VoYaMart, please contact us.

United States Delivery Coverage

We ship only to U.S. addresses supported on the checkout page. Certain remote areas, U.S. territories, P.O. boxes, and military addresses may be subject to delivery restrictions. Actual delivery coverage is determined by the information displayed at checkout and provided by the carrier.

Shipping Costs

Product weight, product characteristics, package dimensions, and dimensional weight all affect shipping costs. Shipping costs generally increase with actual or dimensional weight, and sensitive products may cost more to ship than ordinary products. If a product has an unusual dimensional-weight ratio, VoYaMart reserves the right to charge additional shipping fees accordingly. We may periodically adjust shipping costs due to logistics market conditions, fuel surcharges, and carrier rate changes. The actual shipping fee is the amount displayed at checkout.

U.S. Customs and Taxes

Orders shipped to the United States may be inspected by U.S. Customs and other competent authorities. Customs clearance requirements, import duties, taxes, and other related charges are governed by applicable U.S. laws and the requirements of the relevant authorities. Unless the checkout page expressly states that these charges are included, the recipient may be responsible for duties, taxes, or other fees incurred during customs clearance.

Shipment Tracking

After an order is shipped, its tracking number will be uploaded to the order page. You can view tracking information under your “Shipped” orders. Tracking updates may be delayed while a package is transferred between carriers. Please refer to the carrier's latest records.

Address and Delivery Responsibilities

Before placing an order, the customer must ensure that the recipient's name, street address, apartment or unit number, city, state, ZIP Code, and telephone number are accurate and complete. The customer is responsible for delays, returns, losses, or additional charges resulting from an incorrect or incomplete address, refusal of delivery, failure to collect a package, inability to contact the recipient, or failure to complete procedures required by the carrier.

Reshipment and Refunds

For a lost, severely delayed, damaged, or otherwise affected package, we will review the case under VoYaMart's Refund and After-Sales Policy and determine whether a reshipment or refund is appropriate. The customer may be required to provide tracking records, documentation issued by USPS or the last-mile carrier, product photographs, and other necessary supporting materials.

Disclaimer of Liability

VoYaMart is not responsible for package damage, loss, delay, or non-delivery caused by any of the following:

        A) Force majeure, including but not limited to natural disasters, severe weather, epidemics, strikes, wars, or government actions;

        B) U.S. customs inspections, customs clearance delays, or actions taken by competent authorities;

        C) Operational interruptions or delays involving USPS or another carrier;

        D) Natural wear and tear occurring during the normal transportation or use of a product;

        E) Incorrect or incomplete delivery information provided by the customer, refusal of delivery, failure to collect a package promptly, or other reasons attributable to the customer;

        F) Goods prohibited or restricted from transportation by applicable laws or regulations.

Prohibited and Restricted Goods

VoYaMart does not provide or transport counterfeit goods, including intentionally manufactured imitations of genuine products, pirated DVDs, CDs, computer software and games, or goods that infringe trademarks, copyrights, or other intellectual property rights. We also do not transport goods prohibited or restricted under U.S. laws, regulations, or carrier rules, including but not limited to illegal drugs, certain medical devices, military equipment, illegal electronic devices, cosmetics that do not disclose ingredients as required, and products that may harm animals or involve animal cruelty. Specific restrictions are governed by applicable U.S. laws, U.S. customs requirements, and carrier regulations.